HARLOWMCFLYMADE — Terms of Service and Sale

Effective date: September 12, 2026

1. Seller and Scope

HARLOWMCFLYMADE is a trading brand operated by Julian Tinner, a sole proprietorship established in Switzerland.

Legal seller: Julian Tinner
Business address: Chressbrunnen, 9200 Gossau, Switzerland
Contact email: info@harlowmcfly.com

In these Terms, “we,” “us,” and “our” refer to the legal seller identified above. “You” and “your” refer to the customer or website user.

These Terms govern purchases through our online store and your use of the website to the extent that they have been validly incorporated into our agreement with you.

Our Shipping Policy and Return & Refund Policy supplement these Terms and must be available to you before you place an order. Our Privacy Policy separately explains how personal information is handled.

Mandatory law takes priority over these Terms. Specific terms expressly agreed for your order take priority over general terms. These Terms do not remove rights arising from binding product descriptions or representations made at the time of purchase.

2. Eligibility and Customer Information

To place an order, you must have the legal capacity to enter into a binding purchase agreement under the law applicable to you.

You must provide accurate and complete contact, payment, and delivery information and be authorized to use the selected payment method.

If you create an account, take reasonable steps to protect your login credentials. Please notify us promptly if you suspect unauthorized access. You are not automatically responsible for unauthorized activity merely because it occurred through your account.

3. Products and Product Information

We sell apparel and related products described on the relevant product pages.

Before ordering, please review the product description, size chart, measurements, material information, and care instructions. Size labels may differ between garment styles; use the measurements for the specific product.

Screen settings, lighting, photography, and digital presentation can affect how colors and textures appear. Minor differences in appearance may occur, but this does not excuse a material discrepancy from the product description or an applicable defect.

Any manufacturing or measurement tolerances that materially affect your purchase will be disclosed with the relevant product information. These Terms do not authorize undisclosed material changes to the product ordered.

Props, vehicles, accessories, and other items shown in campaign images are not included unless the product description expressly states otherwise.

4. External Production and Fulfillment

Products may be printed, manufactured, packed, and shipped by independent production and fulfillment providers, including Printful.

Some products are produced after an order is placed. Fulfillment may take place in a country other than Switzerland or your country of residence.

Our use of an external provider does not change the identity of your seller. Please contact HARLOWMCFLYMADE about your order, delivery, or product concerns.

External production does not exclude our legal responsibilities as the seller or any product liability that cannot lawfully be excluded. You are not required to pursue a fulfillment provider before exercising your rights against us.

Our arrangements with suppliers do not replace your rights under your purchase agreement.

5. Orders, Acceptance, and Availability

You can review and correct your order before submitting it.

Submitting an order constitutes an offer to purchase the selected products at the price and on the terms displayed during checkout.

Unless we expressly identify an earlier communication as acceptance, we accept your order when we send a shipment confirmation. An automated acknowledgement confirms receipt of your order but does not, by itself, constitute acceptance.

This distinction does not postpone your statutory rights concerning payment, shipment deadlines, cancellation, or refunds.

Before acceptance, we may decline an order for a legitimate reason, including product unavailability, a delivery restriction, an unsuccessful payment, or a reasonable suspicion of fraud. We will inform you and promptly refund any payment collected for a declined order.

If we discover a material pricing or product-information error, we will explain the issue and, where appropriate, offer you the choice of proceeding on corrected terms or cancelling for a refund. We will not charge a higher price or substitute a materially different product without your agreement.

Once a contract has been accepted, we may cancel it only where permitted by the contract and applicable law.

6. Prices, Payments, and Shipping Charges

The applicable currency, product price, discounts, shipping charges, and taxes collected by us are shown before you complete your purchase.

Shipping charges are calculated and displayed during checkout. Charges payable separately on import are addressed in Section 9.

You authorize collection of the amount approved at checkout using your selected payment method. We will not add an unapproved charge after purchase.

Your bank or payment provider may apply its own currency-conversion or foreign-transaction charges. Such charges are governed by your agreement with that provider.

Promotions are subject to the conditions disclosed with the offer. Changes to future prices or promotions do not change the price of an existing accepted order.

7. Production, Dispatch, and Delivery

Unless a different timeframe is clearly disclosed before purchase, estimated delivery is 5–20 business days from confirmation of your completed order, including production and transit time.

Business days are Monday through Friday, excluding public holidays affecting production or delivery.

This is an estimate, not a guaranteed arrival date. Nevertheless, it is not an authorization for indefinite delay or a waiver of your rights concerning late shipment or delivery.

We aim to dispatch sufficiently early to meet the delivery estimate. Unless a different dispatch deadline is disclosed before purchase, dispatch will occur no later than 20 business days after we receive your properly completed order, subject to the delay procedure below.

If we cannot meet an applicable dispatch deadline, we will notify you promptly, explain the delay, give a revised date where reasonably possible, and offer cancellation and a prompt refund. We will obtain consent to an extended delay where required by law and cancel and refund an unshipped order where legally required if that consent is not obtained.

Preorders with a different schedule will be identified before purchase.

Items may be shipped separately without an additional shipping charge solely because we split the order. Tracking information will be supplied where available.

Our Shipping Policy provides further delivery information consistent with these Terms.

8. Addresses and Delivery Problems

Please provide a complete and accurate delivery address and contact us immediately if a correction is needed. Changes may no longer be possible once production or shipping has begun.

If a delivery fails because of information you supplied, an uncollected shipment, or a refusal of delivery unrelated to a valid legal right, we may ask you to pay reasonable, documented additional delivery costs, where permitted by law. We will explain any proposed costs before reshipping.

This does not apply where the problem was caused by us or our service providers.

If your order is missing, materially delayed, or shown as delivered but cannot be located, contact us promptly. We may reasonably ask you to confirm the address, check with other recipients at that address, and assist with a carrier investigation.

A tracking status is relevant evidence but is not automatically conclusive proof that you received the goods.

We will provide any replacement, refund, or other remedy required by law. A carrier investigation will not be used to postpone a mandatory remedy beyond the legally permitted time.

Nothing in these Terms automatically transfers all risk to you when we hand a package to a carrier.

9. International Orders, Customs, and Import Charges

We offer delivery to supported destinations available during checkout, subject to legal and operational restrictions.

Unless checkout expressly states that import charges are included or prepaid, cross-border orders may attract import duties, local import taxes, or carrier customs-processing charges payable by the recipient where legally applicable.

These charges may depend on the dispatch location, destination, product, and customs rules. We do not promise that an order will be duty-free.

We will disclose known applicable import arrangements and any legally required information before purchase. This section does not transfer taxes or obligations to you that the law requires us to bear.

Refusing import charges does not automatically constitute a valid withdrawal or guarantee a full refund. Any return, deduction, or refund will be assessed under applicable law and the disclosed terms, without removing mandatory consumer rights.

10. No Voluntary Change-of-Mind Returns

WE DO NOT OFFER VOLUNTARY RETURNS, REFUNDS, OR SIZE EXCHANGES FOR CHANGE OF MIND, PERSONAL PREFERENCE, OR A SIZE SELECTED INCORRECTLY BY THE CUSTOMER.

Please check the product-specific size chart before ordering.

THIS RESTRICTION DOES NOT APPLY TO DEFECTIVE, DAMAGED, INCORRECT, OR MATERIALLY MISDESCRIBED GOODS, NON-DELIVERY, OR ANY STATUTORY RIGHT OF WITHDRAWAL, CANCELLATION, REFUND, OR OTHER REMEDY.

Producing an item after purchase does not, by itself, mean that the item is legally personalized or exempt from statutory withdrawal rights.

11. Defective, Damaged, or Incorrect Goods

If your item arrives damaged, defective, incorrectly printed, or different from what you ordered, contact [INSERT SUPPORT EMAIL] as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs where reasonably available. We may request further information or inspection reasonably necessary to assess the issue.

Please contact us before returning goods so that we can provide the correct address and instructions. You do not need our permission to exercise a statutory right, and an administrative return procedure does not override that right.

We will provide the remedies required by applicable law. Where the law permits a choice of remedy, we may offer an appropriate repair, replacement, or refund. Where a refund is legally due, we will not require you to accept store credit instead.

We will bear necessary return costs for a substantiated defect or our fulfillment error.

Ordinary wear, or damage caused by misuse or failure to follow appropriate care instructions, is not itself a manufacturing defect. Such circumstances do not extinguish claims for an unrelated defect.

A defect need not be visible immediately upon delivery to qualify for a legal remedy. No supplier claim deadline or short reporting request in our policies reduces a longer period provided by law.

Supplier approval is not a prerequisite for a remedy we legally owe you.

12. Statutory Withdrawal Rights

Where mandatory law grants a cooling-off or withdrawal right, that right applies despite Section 10.

For consumers covered by the applicable EU distance-selling rules, the usual withdrawal period is 14 days after receipt. Standard collection products are not excluded merely because we print them after ordering.

To withdraw, send an unequivocal statement identifying your order to [INSERT SUPPORT EMAIL] or the business address above. You may use the following statement, but its use is not mandatory:

“I withdraw from my purchase of [goods], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].”

Applicable law governs the return deadline, reimbursement deadline, standard outbound delivery refund, and any permitted withholding until return or proof of return.

You bear direct change-of-mind return costs only where law permits and we informed you before purchase. Defective-goods return costs remain our responsibility.

Any legally required market-specific withdrawal notice supplements this section. No genuine personalization exception will be asserted solely on the basis of choosing a standard size, color, or collection design.

13. Changes, Cancellations, and Refund Processing

Contact us immediately if you want to change or cancel an order.

Outside a statutory cancellation or withdrawal right, changes and cancellations are not guaranteed, particularly after production begins. We will make reasonable efforts to accommodate a request where operationally possible.

Production does not override mandatory cancellation, withdrawal, or delayed-shipment rights.

Refunds will be issued promptly within applicable legal deadlines, normally using the original payment method unless you agree to another legally permissible method. Your payment provider may require additional time to display a refund after we issue it.

14. Product Use and Safety

Our ordinary apparel is intended for normal clothing use. Unless expressly described and supported as such, it is not protective equipment, flame-resistant clothing, or safety apparel for motorcycling or other hazardous activities.

Campaign imagery depicting vehicles, riding, or outdoor activities does not represent that ordinary garments provide protective performance.

Follow the product’s labeling and care instructions. If you suspect a safety defect, stop using the item and contact us promptly with the available product and order details.

We may contact you with important safety information or recall instructions where necessary.

This section is not an assumption-of-risk agreement and does not waive claims concerning defective products, inadequate warnings, personal injury, or other legally protected rights.

15. Product Warranties and Website Availability

Products remain subject to applicable express and implied warranties, conformity requirements, and statutory remedies. These Terms do not sell our products “with all faults” or disclaim all product warranties.

We do not promise that the website will always be uninterrupted or free from technical errors. We may carry out reasonable maintenance or modify website functionality.

Any limitation concerning website availability applies only to website operation. It does not excuse failure to fulfill an accepted order or remove obligations concerning products, payments, refunds, privacy, or security imposed by law.

16. Limitations of Liability

To the fullest extent permitted by applicable law and subject to the exceptions below, HARLOWMCFLYMADE shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, or loss of data, arising out of or relating to your use of our website or the purchase or use of our products.

Subject to the same exceptions, our total liability for any claim or related claims arising from a purchase shall not exceed the total amount you paid for the order giving rise to the claim. These limitations apply regardless of the legal basis of the claim and even if we have been advised of the possibility of such damages.

These exclusions and limitations do not apply to fraud, intentional misconduct, gross negligence, or liability for death, personal injury, or defective-product damage to the extent such liability cannot lawfully be excluded or limited. Nothing in these Terms restricts any mandatory consumer rights, statutory remedies, or other liability that cannot lawfully be excluded or limited.

If applicable law does not permit a particular exclusion or limitation, it will apply only to the extent permitted by that law.

17. Intellectual Property and Website Conduct

Website artwork, designs, photographs, text, logos, and other content belong to us or the relevant rights holders to the extent protected by applicable law.

Purchasing a physical product does not transfer rights to reproduce its artwork, manufacture copies, or commercially exploit protected designs.

You may use the website for lawful shopping and other uses permitted by law. You must not introduce malicious software, obtain unauthorized access, interfere with security, impersonate another person, or infringe another party’s rights.

We may restrict abusive or unlawful website activity. Any restriction does not remove your existing order-related or statutory rights.

18. Reviews and Customer Communications

You may share honest reviews and lawful criticism of our products and service. Nothing in these Terms imposes a penalty or prohibits a review merely because it is negative.

If you submit a review for publication on our website, you permit us to display that review for that purpose, subject to applicable law and our Privacy Policy. You retain ownership of your original content.

We will seek any additional permission required before using your photographs or other content in advertising beyond the purpose for which you submitted them.

We may moderate unlawful, threatening, irrelevant, fraudulent, or privacy-infringing content. We will not treat an unfavorable opinion alone as grounds for removing a genuine review.

19. Privacy and Third-Party Services

Personal information is handled as described in our Privacy Policy, including relevant disclosures about store infrastructure, payment processing, fulfillment, and delivery providers.

Acceptance of these Terms does not constitute consent to marketing communications or non-essential tracking where separate consent is required.

External websites or services may have their own terms. Those terms do not replace our obligations under your purchase agreement.

20. Complaints and Disputes

Please contact [INSERT SUPPORT EMAIL] with a description of your concern and your order number, if relevant. We will make reasonable efforts to resolve the matter directly.

Contacting us first is encouraged, but it is not a mandatory barrier to exercising legal rights, contacting a regulator, using a payment-provider dispute procedure, or bringing a claim within the applicable deadline.

These Terms do not impose mandatory arbitration, a class-action waiver, or a contractual shortening of statutory claim periods.

21. Governing Law and Competent Courts

These Terms and purchases from us are governed by Swiss substantive law to the extent that this choice is valid under applicable conflict-of-laws rules.

This choice does not deprive you of mandatory consumer protection that would apply in the absence of the choice, including applicable protection in your country or state of habitual residence.

Jurisdiction is determined by applicable law. These Terms do not require a consumer to bring proceedings exclusively in Switzerland where that would conflict with applicable consumer jurisdiction rules.

22. Changes to These Terms

We may revise these Terms for future transactions and future website use. The effective date will identify the relevant version.

The version validly agreed when you placed an order will continue to govern that order, unless a change is required by law or separately agreed with you.

We will not retroactively impose a new dispute-resolution provision or reduce rights under an existing purchase by merely updating this page.

23. General Provisions

If a provision is found unenforceable, it will not be applied to the extent prohibited. Remaining provisions continue only where they can lawfully operate independently.

A delay in exercising a right does not automatically waive that right.

These Terms and the applicable order information describe our agreement, without excluding binding pre-contractual representations or rights arising under mandatory law.

Where a translation is supplied, no language-priority provision will be used to reduce mandatory consumer protection.

24. Contact

HARLOWMCFLYMADE
Operated by Julian Tinner
Chressbrunnen, 9200 Gossau SG
Switzerland

Email: info@harlowmcflymade.com

The business address is not necessarily the correct fulfillment return address. Please contact us for return instructions without delaying any applicable statutory deadline.