Shipping policy

Last updated: September 12, 2026

Thank you for shopping with HARLOWMCFLYMADE. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We ship worldwide to the countries and regions available during checkout.

We reserve the right to cancel an order if we cannot deliver to the selected address, if shipping restrictions apply, or if fulfilling the order would violate applicable laws or carrier requirements. If we cancel an order, all amounts paid for that order will be refunded.

2. Estimated Delivery Time

Orders are generally expected to arrive within 5–20 business days after the order has been confirmed, unless a different estimated timeframe is displayed on the product page or during checkout.

Business days are Monday through Friday, excluding public holidays in the country of production, dispatch, transit, or delivery.

Delivery times are estimates and are not guaranteed. Delivery may take longer due to circumstances outside our reasonable control, including:

  • High order volumes or product availability
  • Production or fulfillment delays
  • Carrier disruptions
  • Customs inspections or border processing
  • Severe weather or natural disasters
  • Strikes, public holidays, or other operational interruptions
  • Incorrect or incomplete delivery information

If we become aware that an order shipping to the United States cannot be shipped within the timeframe stated at the time of purchase, we will notify the customer and provide the option to accept the revised shipping date or cancel the affected order for a full refund, as required by applicable law.

3. Made-to-Order Products

Some HARLOWMCFLYMADE products may be produced specifically for the customer after an order is placed. Production and shipping may be handled by an independent fulfillment partner located near or within the customer’s delivery region.

Because products may be fulfilled from different facilities, items from the same order may arrive separately. Separate tracking information may be provided for each shipment. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout before the order is submitted.

Any free-shipping offer applies only under the conditions stated with that offer and may be limited by destination, order value, product, or promotional period.

5. Order Processing and Tracking

Once an order has been shipped, the customer will normally receive a shipping confirmation containing tracking information where tracking is available.

Tracking information may take up to 48 hours to update after the shipping confirmation is issued. The availability and accuracy of tracking updates depend on the relevant carrier.

6. Customer Responsibility for Address Information

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, street address, apartment or unit number, postal code, city, state or province, and country.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that changes can be made after an order has entered production or been transferred to a carrier.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the shipment, the customer may be responsible for reasonable reshipping costs. Any refund will be handled in accordance with applicable law and may exclude shipping costs or costs that cannot reasonably be recovered.

Nothing in this section limits the customer’s rights where the delivery failure was caused by HARLOWMCFLYMADE, its fulfillment partner, or the carrier.

7. Customs, Import Duties, and Taxes

International shipments may be subject to import duties, customs charges, handling fees, sales taxes, VAT, or other charges imposed by the destination country.

Unless expressly stated during checkout that such charges are included, they are not included in the product price or shipping charge and must be paid by the recipient. HARLOWMCFLYMADE does not control these charges and cannot predict their amount.

Customers are responsible for complying with the import rules of their country. A refusal to pay customs charges does not automatically entitle the customer to a full refund. Any refund for a returned shipment will be determined after the shipment has been returned and inspected and may be reduced by unrecoverable shipping, customs, or return costs, to the extent permitted by law.

Orders fulfilled and shipped domestically within the United States will generally not be subject to US import duties, although applicable sales taxes may be collected during checkout.

8. Delayed Shipments

A tracking update that temporarily stops changing does not necessarily mean that a package has been lost.

If an order has not arrived within the estimated delivery period, please contact us with the order number. We will review the tracking information and, where appropriate, open an investigation with the carrier or fulfillment provider.

Customers must still be offered any remedies required by applicable consumer law. Nothing in this policy removes rights relating to orders that were not shipped within a promised shipping period.

9. Lost Packages

If tracking does not confirm delivery and the package appears to be lost, please contact us as soon as reasonably possible.

We may require the customer to:

  • Confirm the complete delivery address
  • Check with household members or neighbors
  • Contact the local carrier or post office
  • Cooperate with a carrier investigation
  • Provide a written declaration of non-receipt where reasonably required

After reviewing the available information and completing any reasonable investigation, we will provide a replacement, refund, or other remedy where required under applicable law.

Claims should be submitted no later than 30 days after the estimated delivery date, unless a longer period is required by applicable law.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should:

  1. Check the delivery location and surrounding area.
  2. Ask household members, neighbors, reception staff, or building management.
  3. Wait until the end of the following business day, as some carriers mark packages as delivered shortly before physical delivery.
  4. Contact the carrier for delivery details.
  5. Notify HARLOWMCFLYMADE promptly if the package remains missing.

A carrier’s delivery confirmation may be considered evidence of delivery, but it does not automatically determine the outcome of every claim. We will assess each claim based on the tracking information, delivery circumstances, applicable carrier procedures, and mandatory consumer law.

HARLOWMCFLYMADE is not responsible for theft or loss occurring after confirmed delivery where the order was correctly delivered to the address supplied by the customer, except where responsibility cannot legally be excluded.

Customers concerned about unattended delivery should use a secure delivery address or any signature-delivery option offered during checkout.

11. Damaged, Defective, or Incorrect Items

Please inspect the order after delivery. If an item arrives damaged, defective, misprinted, or different from what was ordered, contact us within 14 days of delivery and provide:

  • The order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging and shipping label where relevant

Please do not return an item before receiving instructions from us. If the claim is accepted, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.

This section does not limit any mandatory warranty or consumer rights.

12. Returned-to-Sender Shipments

Packages may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, failure to collect the package, refusal of delivery, or unpaid customs charges.

If a package is returned, please contact us. Reshipping may require payment of additional shipping costs where the return was not caused by HARLOWMCFLYMADE, the fulfillment provider, or the carrier.

Made-to-order products returned to a fulfillment facility may not be stored indefinitely. We therefore cannot guarantee that returned products can be recovered or reshipped after the applicable storage period has expired.

13. Order Changes and Cancellations

Orders may enter production shortly after being submitted. Address changes, product changes, or cancellations are therefore not guaranteed.

If an order has not yet entered production or been shipped, we will make reasonable efforts to process a requested change or cancellation. This does not affect cancellation rights that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by applicable law, HARLOWMCFLYMADE will not be liable for indirect, incidental, or consequential losses resulting from a shipping delay or delivery issue.

Nothing in this policy excludes or limits liability for fraud, intentional misconduct, gross negligence, personal injury caused by negligence, or any liability or consumer remedy that cannot legally be excluded or limited.

15. Contact

For shipping questions or claims, contact:

HARLOWMCFLYMADE
Email: info@harlowmcfly.com
Business address: 9200 Gossau SG, Switzerland

Please include your full name and order number when contacting us.